How Liz Trotter uses DISC Assessments to Recruit Rockstar Cleaning Technicians

We had the honor to learn directly from Liz Trotter how she uses DISC Assessments for cleaning techs to improve the quality of her new hires. As hiring cleaning techs becomes more challenging we want to make sure we are adding the right team members to the company to avoid employee turnover and preserve our company culture.

Liz shared her more important findings and revelations in the many years doing DISC assessments in video above she shares it, but here’s the cheat sheet:

What are the best DISC profiles for cleaning techs?

  • High S and C: The best mix!
  • C and S: Awesome.
  • S and high I: Good
  • I and C : Rare to find
  • High D: Not big fan
  • D and C: Won’t hire.

What Are the Four DISC Types?

  • Dominant,
  • Inspiring,
  • Supportive
  • Cautious.

What does DiSC score mean?

DISC measures dimensions of your personality. it does not measure intelligence, aptitude, mental health, or values. 

DISC profiles describe human behavior in various situations for example, how you respond to challenges, how you influence others, and how you respond to rules and procedures.

More about each style:


General CharacteristicsDirect. Decisive. High Ego Strength. Problem Solver. Risk Taker. Self Starter.
Value to TeamBottom-line organizer. Places value on time. Challenges the status quo. Innovative.
Possible Weaknesses:Oversteps authority. Argumentative attitude. Dislikes routine. Attempts too much at once.
Greatest Fear:Being taken advantage of.
Motivated ByNew challenges. Power and authority to take risks and make decisions. Freedom from routine and mundane tasks. Changing environments in which to work and play.


General CharacteristicsEnthusiastic. Trusting; Optimistic. Persuasive. Talkative. Impulsive. Emotional.
Value to TeamCreative problem solver. Great encourager. Motivates others to achieve. Positive sense of humor. Negotiates conflicts; peace maker.
Possible Weaknesses:More concerned with popularity than tangible results. Inattentive to detail. Overuses gestures and facial expressions. Tends to listen only when it’s convenient.
Greatest Fear:Rejection.
Motivated ByFlattery, praise, popularity, and acceptance. A friendly environment. Freedom from many rules and regulations. Other people available to handle details.


General CharacteristicsGood listener. Team player. Possessive. Steady. Predictable. Understanding. Friendly.
Value to TeamReliable and dependable. Loyal team worker. Compliant towards authority. Good listener, patient and empathetic. Good at reconciling conflicts.
Possible Weaknesses:Resists change. Takes a long time to adjust to change. Holds a grudge. Sensitive to criticism. Difficulty establishing priorities.
Greatest Fear:Loss of security.
Motivated ByRecognition for loyalty and dependability. Safety and security. No sudden changes in procedure or lifestyle. Activities that can be started and finished.


General CharacteristicsAccurate; analytical. Conscientious; careful. Fact-finder; precise. High standards; systematic.
Value to TeamPerspective: “the anchor of reality.” Conscientious and even-tempered. Thorough to all activities. Defines situation; gathers, criticizes and tests information.
Possible Weaknesses:Needs clear-cut boundaries for actions/relationships. Bound by procedures and methods. Gets bogged down in details. Prefers not to verbalize feelings. Will give in rather that argue.
Greatest Fear:Criticism.
Motivated ByStandards of high quality. Limited social interaction. Detailed tasks. Logical organization of information.

🤔 Questions on managing cleaning employees?

Email us at or visit us at Pipehire to learn how to better manage all your cleaning employees with our hiring software.

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