Categories
Side by Side Comparison

🔥 The Ultimate Guide to Hiring Solutions for the Residential Cleaning Industry in 2021

Hiring house cleaning techs has become more and more complicated, specially when we’re all in the same place spending thousands in Indeed without much to show for. Thankfully as our industry evolves, creative entrepreneurs have been solving this problem in different ways.

I want to share a side by side comparison of hiring solutions for cleaning employees in 2021. I get often see people confused and asking if they should use Pipehire, Wootrecruit or Blueskies to solve their hiring problems.

All these services above are very different and I want with this article help you understand the differences so you decide what works best for you and your business. I know the founders of these companies and they are all great people, we’re just trying to solve the hiring and recruiting pains for cleaning service owners from a different angle. Make sure you listen the the webinar Hiring Trends and Strategies with Amar Ghose so you can thrive in 2021.

So let’s get started.

Hiring Solutions Compared Side by Side

Pipehire

What is it? It’s an all in-one Hiring, HR and Management software as a service (Saas) tool for cleaning businesses.

What it does: Pipehire provides an all in one online hiring platform that offers everything you need to find, hire, onboard and manage cleaning techs.

Pipehire offers a full suite of solutions into one such as: Applicant Tracking System, HR software the ability to run background checks, track attendance, complaints, get notifications on birthdays/anniversaries and more all in one system.

Who is this perfect for? The perfect client of Pipehire is the professional cleaning business owner that wants to track and measure their whole HR and Management operations/processes, onboarding, complaints, attendance, and everything employees related from end-to-end.

Setup Fee: $0.00 Free migration assistance included

Monthly plans: $39.00 up $149.00

Blueskies

What is it? It’s a recruiting full service agency for cleaning businesses.

What it does: Blueskies provides a recruiting service agency that helps cleaning businesses from end-to-end. This includes posting ads, talking to candidates and sorting through resumes and much more. They will send them your way pre-screened for a 1-1 interview.

Who is this perfect for? The perfect client for Blueskies is someone that doesn’t want to get involved in finding, screening the employee or anything related to the search or evaluation process of candidates. They want a team to do this for them.

Setup fee: Prices might vary Please check with Blueskies

Monthly plans: Several packages. Please check with Blueskies

Wootrecruit

What is it? It’s a lead generation service that post ads in Indeed to generate cleaning technician leads.

What it does: Wootrecruit will create a landing page for your business and will post cleaning ads for you, then allows cleaning applicants to book themselves using a Calendly and Google calendar integration via Zapier. You’ll get notified of interviews via email.

Who is this perfect for? Cleaning business owners that need help posting, managing Indeed ads and getting applicants booked in their schedule with a minimum effort on their part.

Setup fee: $399- $999

Monthly plans: From $59.00 up to $99.00

Pipehire vs Blueskies main differences:

1. Pipehire is an hr and management software with great customer support and groundbreaking technology for the residential cleaning industry. It was built in-house in 2018 to solve many of the hr problem in our own cleaning business, with three goals in mind:

1. Reduce the time to hire great cleaning employees
2. Increase the quality of new the hires and
3. Reduce the cost of the hiring process and management

In 2020 we released it to the public so other cleaning business owners can manage their cleaning techs in one integrated solution.

2. Blueskies it’s a recruiting agency NOT a software company, operated and managed by Dan Platta great entrepreneur and accounting nerd. Blueskies uses CareerPlug a 3rd party hiring software to give you access to your applicants. CareerPlug is designed to publish jobs on search engines. Evaluation and sorting through candidates, is handled by Blueskies team. CareerPlug is not an HR software it will not allow you track HR data, such as: complaints, attendance, expired documents, disciplinary actions and birthdays/anniversaries, etc. Blueskies might use other applicants tracking system for their clients, but the important part here is that you understand that Blueskies provides a recruiting service agency that helps cleaning businesses from end-to-end.

🤔 Can I use Pipehire and Blueskies together?

Yes you do. You can use Blueskies recruiting expertise to help you find the employees and send them to your Pipehire account for you to do the onboarding, run background checks and then track all management and HR related tasks that begin when you hire a new cleaner. There are some companies using this powerful combination, you get the best of the two worlds.

🎯 Conclusion Pipehire or Blueskies?

If you want a hiring agency to do all the work for you then Blueskies is a best fit for you. If you want a software tool that help you run and operate your HR department in one integrated solution then Pipehire is for you.


Pipehire vs Wootrecruit main differences:

Pipehire HR software is focused on these five areas of the business:

  1. Finding/Scoring great candidates
  2. Hiring and running background checks
  3. Onboarding the right people with step by step checklists and (e-signature coming 2021)
  4. Managing employees data like attendance, complaints, benefits, birthdays/anniversaries, time off request.
  5. Educating/training cleaning employees and business owners with one goal in mind: Making the process easier, faster and better for the residential business owner.

We believe these 5 areas make up the Employee Lifecycle that must be running under control in order to succeed as cleaning business owner.

Wootrecruit wordpress landing pages are focused on lead generation of cleaning applicants by helping you post on Indeed and then allowing you applicants to self book an interview in your calendar.

What’s the difference in the filtering and screening process between Pipehire and Wootrectuit?

Wootrecruit’s filtering process explained.

Wootrecruit offers a basic filtering process on the following questions:

  • Are you authorized to work in the US?
  • Are you willing to undergo a background check in accordance with local laws and regulations?
  • Do you have a valid driver’s license?
  • Do you have a reliable vehicle for driving to jobs?
  • Are you available to work Monday through Friday from 8am to 5pm?
  • Are you afraid or allergic to either cats or dogs?
  • Are you currently employed?

Applicant Flow:

  1. From Indeed applicant lands to company landing page
  2. Answers initial screening question (above)
  3. An applicant that passes screening question then is prompted to fill another set of questions with their personal information.
  4. Then applicant books an interview via Calendly.
  5. Scheduled meeting with applicant shows in business owner’s email and calendar.

At this point Wootrecruit’s job is over you should start the onboarding process somewhere else.

Pipehire filtering process explained.

Applicant Flow:

  1. From any source applicant visits custom URL to answer a 4 part application. This job form can be embedded into the company website to increase conversions. Pipehire forms have built in metrics to show you total of visitors and conversion rate.
  2. Once form is completed then applicant information arrives your Funnel with a “Recruiting Score” on the top right (see image below)
  3. Applicant then is moved to “Qualified Stage” where a quick call to verify the applicants questions are true and complete. In this step you’re dealing with less than 10% of applicants. Here during the call offer two dates for in person or zoom interview.
View of Hiring Funnel within Pipehire
Pipehire forms have built in metrics to show you total of visitors and conversion rate.

Pipehire handles appointment setting differently.


4. The applicants that agree to come for the interview move them in the funnel to “To be Interviewed” from here (image below), the system will display the menu below. The applicant then is filtered again with confirmation that he/she must accept via SMS or Email.

Moving applicant to “To be Interviewed Stage”
This screen contains a unique url so the candidate can confirm or reschedule.
Text message received by the applicant.

5. If the person does confirm the appointment then will be shown in green and those that will not confirm you will be unconfirmed most likely disqualified. (In this stage we’re at 2-3 % of applicants)

6. You will continue moving the applicants to further funnel stages, once you’ve decided to hire. Pipehire assist you in the HR process that comes afterwards, like:

  • Onboarding tracking
  • Background checks
  • Keeping track of attendance, birthdays and anniversaries and much more.

What the colors in the funnel mean?

  • Red: Disqualified their score is too low and don’t meet basic requirements.
  • Yellow: Fair/ok candidates the meet the basic requirements but they’re not the best qualified.
  • Green: Best and qualified. These are the A-Players they meet all the basic requirements and based on their answers to a 4 part application and internal analytics developed by Pipehire will be shown in green.

Self booking applicants to your calendar? Shotgun style is not as Effective as it seems.

We believe having someone pass the initial screening question filter is “ok” but is not a GREAT way to find the most able, qualified and capable employees, definitely not those A-Players. Why? Because you could get someone with all the initial questions answered show up to my office and when you meet this person, find out that they’re not problem solver and live to too far away from my business service area. Time is wasted meeting with people that just pass the basic filter (initial screening) and book themselves on you calendar. Pipehire advanced job application form allows you to filter and give a score to each applicant.

Every job position open will have this color coded scoring.

🎯 Conclusion Pipehire or Wootrecruit?

If you want a lead generation service with an indeed account manager then Wootrecruit is a best fit for you. If you want an applicant tracking software tool that helps you find top talent with an advanced filtering process then Pipehire is for you. Also if HR is critical component for keeping your business organized then Pipehire offers this too.

Hiring is the easy part! The hardest job starts once employees are on your payroll.

– Juan Chaparro


Categories
Business Hiring

💸 Spending Thousands on Indeed Ads for house cleaners? Get the most of your money with Pipehire Scoring.

Indeed is great… but the problem is, it’s getting more expensive by the day. It’s somewhat our fault? Well, I think so, we all contribute to this (all of us cleaning business owners) by putting more money in the same basket, same category, same ads. Indeed’s pricing algorithm is and will continue to increase pricing in whatever direction they want (up), and now owning Glassdoor they own 80%+ of the jobs search in the US.

Indeed is clearly the biggest player for cleaning job candidates. But throwing more money to the problem doesn’t give you better results. Yes you can tweak the ads, the cost per click, the budget but this is where Effectiveness vs Efficiency comes in play.

Self booking applicants to your calendar? Shotgun style is not as Effective as it seems.

I believe having someone pass the initial screening questions is “ok” but is not a GREAT way to find the best possible employees not those A-Players for sure. Why? Because I could get someone pass the initial screening questions answered show up to my office and in the middle of the interview, find out that they’re not problem solver and live too far away from my business service area. Time is wasted meeting with people that just pass the initial screening and book themselves on my calendar. Pipehire advanced job application form allows you to Filter and give a Score to each applicant.

🎯 Should hiring cleaners be Effective or Efficient?

Efficient hiring is doing it with the least amount of wasted time, money and resources, (ie. letting cleaners book themselves an interview) but hiring should be done with Effectiveness in mind first, Why? Because we need to produce the desired result = A long lasting, awesome cleaner and loyal employee. If we can save time and resources as well while being Effective, then that’s the cherry on top.

Juan Chaparro

The key to the best ROI is scoring your candidates, and meeting the RIGHT people (the A-players) not letting anyone book an appointment show up to your office, since they have a car, a driver’s license and can work 8am-5pm.

A Problem no one had solved.

At year 13 when my cleaning company was growing the fastest, I came to realize that the biggest bottle neck was finding the RIGHT employees. I created a team called Gmaids Digital in which we had one goal in mind was to build a web tool quickly identify cleaning applicants using a Scoring system. When you get hundreds or even 10 applicants is difficult to determine who to call for an interview.

How do you become more Effective at hiring cleaning techs?

First you have to think on a sniper type of situation not a shotgun style. I hear a lot of people saying about hiring being a numbers game…well yes and no. You’ve got to get a great volume of candidates in the funnel so the chances of getting A-Players increase. But once you have identify them (green color) then you only focus on the A-Players not on meeting every possible applicant.

What’s next? Once you have those A-players….

Next step is to call and verify (this could be you or the office manager) and then verify all the data in the application. Then you give them 2 options for an interview and send them an email and text confirmation. They will have to confirm by clicking the link on their cell phone or email. This step seems not to be Efficient but it’s critical to get only the few ones worth interviewing. Again I want to be Effective here on this step…I doesn’t do any good to sit and wait to talk to 15 people that self booked an interview, when we just needed to talk to 2-3 in the first place. You want to be Effective first. 🎯

Pipehire’s 2 way confirmation. An applicant not confirmed is a no show 9 out 10.

🚦 How Pipehire scores cleaning applicants

The score is given to the answers completed by the applicant during the job application form. Each question could have 1 or several points assigned, and some others could have negative points. So the more questions with the right answers the more points = better applicants.

Within Pipehire you can create custom questions that will give you another way to filter and score. Below you see this custom question that takes away (negative) -5 points to the applicant, automatically disqualifying them.

You can build open or close ended questions.

Pipehire also shows the Best Possible Score Form, depending on how you have set up your questions score.

Best Possible Score can vary depending on the score assigned to each questions.

How do you identify quickly the good, the bad and the ugly?

Each applicant comes with a Score and it’s Color coded to visually see the best candidates quickly. (see image below)

When you see applicants in your funnel, you will see three colors:

  • Red: Disqualified = Abandoned the application (never submitted) and/or simply have none of the basic requirements. No need to waste your time talking to red candidates.
  • Yellow: Fair/ok = It’s an average candidate like a C or C+ player, does comply with the basics such as: own a car, driver’s license and can work 8am-5pm but still not a great applicant.
  • Green: Best and qualified. They comply with all the requirements and much more. These are the A-players where you should focus you time and effort.
On this image above: Out of 37 applicants, 6 are A-Players, 1 is already working, 1 is in training, 1 more coming to an interview and 3 more waiting to confirm the appointment.

So what to do with Indeed’s raising pricing?

Whatever is your budget, don’t just meet every applicant, send those applicants to apply to your company using Pipehire’s Scoring forms and connect to those marked in green. You can embed the form in your website or get a quickly sharable link like this one under 5 minutes, just upload your logo and pass it along, post it to Indeed, FB jobs and share it with your employees, they are the ones most likely to bring you new A-players, this should be happening if you’re building the right company culture anyways.

🔥 Conclusion: Try and experiment other channels to find great cleaning techs!

Youtube

Videos targeted to zip codes where your workers live.

  • 137K views 
  • Link to job form
  • Track source within your job form and assign points
  • Evergreen content
  • Spend $3K-4K one time

Hotels

I like employees with hotel experience because they have:

  • Speed 
  • Consistency
  • Rigorous schedule
  • Must be polite to clients
  • They can recruit others for you.

Stores/Retails/Washaterias

Hit or miss situation but still another source on your day to day:

  • Have your employees distribute business cards/flyers
  • Incentivize with $250
  • Track it on the webform

👊 Your Own Workforce is the BEST ROI!

This is the best by far the best way to grow your workforce. People that come recommended will last longer and be loyal.

  • Must have incentives $250 after 3 months
  • Benefits
  • Solid company culture that will bring more an more people

🤔 Questions on managing cleaning employees?

Email us at support@pipehirehrm.com or visit us at Pipehire to learn how to manage better all you cleaning employees.

Categories
Product Updates

🚘 Pipehire Roadmap for 2021

2020 was a long year, below is a quick recap of new features we’ve accomplished together over the last 12 months.

⚡ 2020 Pipehire Highlights

Here are some product improvements and functionalities, many suggested by you:


1. New Pipehire Company Dashboard
2.2-way SMS confirmation with candidates
3. Form Metrics and Form Module new look
4.Unconfirmed Appointment Reminders
5.Team addition: Customer Success Manager
6.Indeed and Facebook Job Posting
7.View archived candidates improvement
8. Export and import company data
9.Attendance Module
10. Complaints module upgrade

🚀 Pipehire Roadmap for 2021

As you can see, 2020 was a busy year for Pipehire. And just in case you’re wondering, we’re not slowing down. Below is a sneak peek of what’s to come:


1. New JOB POST cover page and careers page.
2. Training video module.
3. Applicants digital onboarding(e-sign).
4. Pipehire integration with Indeed, Facebook and other job posting services.
5. Plus updates and improvement to the current modules.

Questions or Feedback?

Email us at support@pipehirehrm.com or visit us at Pipehire to learn how to manage better all you cleaning employees.


Categories
Management

😥 Customer Feedback hurting your Cleaning Employees? What to do about it…

This is something we rarely think about once we’re small and have have a handful of clients and cleaners.

When I started my cleaning business 16 years ago we didn’t care much about hurting an employee with customer feedback which can be very offensive at times. I wanted to still provide my employee some feedback, but don’t disclose everything due to getting their feelings hurt. House cleaning is a hard job and the last think we want is discourages employees going into customers’ houses.

I tried speaking to my dispatching software, if there was a way to send filtered feedback to my employees if this feature is something the would build, but they didn’t care about this (they got too many features requests.) This was one of the main problems I’ve noticed with scheduling software that they only care about scheduling/dispatching not employee management.

I put my head to work and told my team to build a solution that would:

  1. Allow me to send feedback easily to my cleaning techs via text message
  2. Allow me to upload photos of the home, otherwise the employee might not remember what house are we talking about.
  3. Will be easy for my office staff to keep updated and always aware of the customer complaints. When there’s too much of automation office staff and sales teams forget and pay attention to spot problems for the management team to solve.

Pipehire’s Complaint Tracker it’s easy to use and implement here’s how to do it.

Step 1: Quick select of the employee and customer: A preloaded list of employees and customers to eliminate data entry.

Step 2: Pick a category of the complaint and zip code: This will allow you to see a future complaints analysis report (coming in 2021) to spot problems in you company and be able to do retraining. Entering zip codes will show you problematic zip codes in your city so you can avoid marketing there.

Step 3: Enter the complaint: Enter here the actual feedback provided by the client.

Step 4: Check a box if the Field Manager checked the job: This is important so you can tell if your field manager is doing his/her job.

Step 5: Did this complaint generated a negative review?: You want to track if this complaints are generating negative reviews on Yelp or Google so you can measure the impact on your business.

Step 6 and 7: Status of employee and customer resolution. A way to have a status of resolution with the customer as well as the cleaner. If you don’t close a complaint properly could bite you in the back as it happened to me in with Flooded house. So make sure you track and close all complaints. A good cleaning service will make sure their clients are truly satisfied not only when things are going well but when there’s issues to solve

Step 8: Only save or Be able to send a text message to the employee quickly.

Only Save: Will only save the entry for the owner or manager of the company. The employee will never be notified about his.

Save and Send SMS to Employee: The entry will be saved in the employee record and the employee also will receive a text message with the following info:

  • Date of compliment
  • Name of the client
  • Reason
  • Description of the compliment

Step 9: Enter a Complaints Score: (1 to 5)

The complaints have a score too, 1 being a Light Complaint, like “they forgot to clean a mirror” and 5 being a Hard Complaint like they almost killed my dog, flooded my house or something extreme. 

We use these scores to feed the Leaderboard which rates your employees from 1 to 5, 5 being the best. 

How to Avoid hurting employee morale.

The little checkbox (see image below): If you uncheck the box, the employee will not see the description or full text of the complaint, we built this because we needed to let the employee know about the compliment/complaint without hurting their feelings. Being able to block the copy of the client if we want to protect the cleaner’s feelings it’s the key to avoid discouraged employees.

Clearly if the employees needs to go for constant performance issues, they will be able to read all their feedback if they want.

Watch the video:

Categories
Webinars

🧠 [Pipehire Webinar] Hiring Cleaners and Virtual Assistants Best Practices and Pitfalls to Avoid with Maria Dorian(Task Away)

Hello everyone, I’ve spoken and worked with Maria Dorian a lot about hiring and managing employees cleaning employees and virtual assistants.

We decided to get together to share our best practices and pitfalls, so you can thrive and finally grow your cleaning business in 2021.

Download Webinar PDF

Eight Amazing Topics:

1. Interviewing IS a sales process: Sure we need to qualify them to be sure the candidate has the basics (clean background, car, etc) but then it turns into a sales process where we need to show them why they want to work for us / the company so they can stick around longer reducing employee turnover.

2. Pick the right Candidates: Learn what types of people, personalities make good cleaners. Is it the experienced ones? Those that never cleaned homes? Learn once and for all who to hire.

3. Rewarding employees for referrals: We will cover how to offer properly sign up bonuses for them after training and a sign up bonus for anyone they refer.

4. Advertising channels: Learn how to generate leads from other unusual channels like Youtube, Hotels, local events and even handing out business cards at the grocery story for clerks and other helpful people that you meet that may be looking for a different industry.

5. Trust is everything: Make a candidate feel safe from the moment they go into your website and fill the job form. The more information you could give them about how their first day will go, the better. Trust increases conversions and reduces your hiring costs..

6. Personal relationships: After the candidate’s first day, the person who did the interviewing should call them to see how it went on their first day.

7. Building company culture: Avoid having a revolving door of new applicants, work on company culture. This will set you apart from the competition and will help with trust and personal relationship building.

8. How to properly do exit interviews: Find out why they are leaving and fix what needs fixing in the organization. A $25 Amazon card for their time helps to get honest answers from cleaners leaving the organization. Learn to track the offboarding process of each employee.

Reserve your Spot: http://pipehirehrm-7390520.hs-sites.com/hiring-cleaners-and-virtual-assistants-best-practices-and-pitfalls-to-avoid

Date: 1/28/21 @ 6pm ET

Categories
Product Updates

😛 New Year, New Features coming in 2021

👋 Happy new year everyone! Coming back from a long vacation recharged to continue building the #1 HR software for cleaning services. We got tons of ideas and great feedback for 2021!

We have a clear roadmap with priorities of what to build but…. want to hear from you as we’re making final decisions on new features coming out in 2021. Please click on the link below 👇 for the features you’d like to see coming in 2021.

https://www.facebook.com/groups/pipehirehrm/permalink/474241083571400/

Categories
Product Updates

🥳 Groundbreaking House Cleaning Management Dashboard will be releasing in December 2020

My first 13 yrs of my cleaning business were pretty stressful because I couldn’t retain good employees. I met Debbie Sardone and she help us solved the issues with the Pay by Performance model and much more 😁 Thanks Debbie!

Then another problem popped up? Couldn’t hire people fast enough to keep with the growth of the business, I looked for many hiring solutions for our industry and I couldn’t find anything that will fit our business model.

In 2018 I started developing an internal tool to help us hire faster and better employees. It’s been a success for my own business and it solved the problem! Several months went by and I showed to couple of CBF members and they told me if they could use it for their business and I said why not?

We released Pipehire in 2020 to the public during CBF Dallas during the beginning of pandemic and thank God has been a success! We’re grateful for first people that believed in us Jacquie Shinniman, Jamie Spurrell, Maria Ramirez, Renee Dickinson and Maggie Zwol true early adopters. 🤓

Less Stress, More Life for Cleaning Business Owners.

For 2021 we declared the year of “Less Stress, More Life” in which we focus on building solutions that help you have better quality of life as cleaning business owner. In 2020 we learned the hard way that life is too short. I plan to live my life with less things running in my head, but rather put systems in place to keep that running. My mind is for creativity, dreaming, giving, helping, not for storage, tracking issues or micromanaging staff.

The first steps towards a Less stressful business is here, we call the the Owner’s Dashboard and will have the following features.

Pipehire new Management Dashboard help you see at a glance:

Appointment Calendar: Will allow to see applicants who have confirmed and unconfirmed appointments. This feature will save you time and will give you a real expectation of the your day. Learn more about this.

• Coming up Employee birthdays and anniversaries: You will be able to send SMS messages to a particular employee on their birthday or work anniversary. Learn more.

Expiring documents: You don’t want your employees running with a expired document ever!. This feature will show you who has expiring documents. Watch a video.

• Remind you of unsolved complaints: There’s some cleaning complaints that are very serious and that will need to be reminded of and properly closed (this feature was inspired by this real life case The Flooded house complaint). You can also setup the reminder here and also how often. You can tell the system to skip the weekends so you are not bothered. Learn more about complaints.

New Applicants with Score: When you need employees fast you want to be alerted of. This section will show you newest applicants and their employee score.

Why we build this? We want to help our users become proactive and efficient and spend less time worrying about their cleaning business operations and live with less stress.

When this feature will be released to the public?
December 2020.

Check this video explaining how this new Dashboard will look like:

Questions or Feedback?

Email us at support@pipehirehrm.com or visit us at Pipehire to learn how to manage better all you cleaning employees.

Categories
Webinars

🧠 Hiring Trends and Strategies to Thrive in 2021 featuring Amar Ghose from Zenmaid.

One of my goals for 2021 is to spend less time running my cleaning business and more focused on personal and family goals. I think you will agree with me, life is too short as we learned the hard way during 2020.

This December 15th I will be hosting Amar Ghose in my last webinar of the year to discuss what’s coming in the Hiring and Recruiting space for the residential cleaning market in 2021. 

And also we want to give you a clear Hiring Strategy Step by Step so can thrive in 2021 and get the best cleaning talent working for you, so you can focus on other things!

You’ll learn, how to:

1. Build a go to strategy to hire more and better employees.

2. Create your hiring personas to bring the right people from the get go.

3. Hiring trends (and predictions) for the cleaning industry in 2021. 

4. Amar Ghose’s hiring book discussion5. Q&A’s and more.

Topic: Hiring Trends and Strategies 12/15/20 – Amar Ghose and Juan Chaparro.

Download Webinar PDF

Visit The Perfect Hiring Ad for Maid Services mentioned by Amar in the Video.

Categories
Hiring

🎯 Cleaning Business Guide: 7 Hiring Trends and Strategies to Thrive in 2021

We’re all looking forward to 2021 in every area of our lives. We’re exhausted by all the news, viruses and political races that 2020 brought.

What’s happening in the world of recruitment in 2021? and how does your cleaning business can prepare and take advantage of coming up trends in Cleaning HR?. Let’s take a look of what I see coming and what will be important to thrive, not survive in 2021.

1. A more Diverse Workforce

Diversifying you cleaning workforce has become more crucial than ever. I have heard from other successful cleaning business owners like Mark Baker from Motivated Maids how he is including everyone in the workforce, finding talent where he would normally wouldn’t look it and growing his Canadian cleaning service to be one of the largest in the country.

Applicants to cleaning technicians jobs agree that they tend to prefer to apply to companies where Diversity, Equity, and Inclusion is in place. So try hiring people you would normally hire, use a system to let the system do the sorting and not you. I see this error happening again and again, where the owner is the bottle neck of growth by not putting a system or process in place, so the office staff can do the hiring.

2. Better company-employee relationship.

Most job seekers are looking for employers who can handle a Covid-19 related life changes with more compassion and flexibility. Therefore, your recruitment strategy for 2021 should include focus on building and enhancing the company-employee relationship. Building this relationship with your employees is always a win-win.

One of the best ways to attract the top tier cleaning talent that I learned, is being intentional in making it a better place for work. I see this with my own employees that every so often bring me their friends and family members interested in applying to work with us. This saves time and resources of having to start from scratch when you need to hire a new cleaner.

3. Company Culture and Branding

Make 2021 the year to finally implement that dreamed company culture you had in mind.

I define company culture as the personality of to your company with your workforce and clients.

This starts from the moment they visit your website and apply for a job until, they meet your for a in person or zoom interview. All the touch points matter.

– Juan Chaparro


One of my favorite company cultures I see today is Trader Joe’s. I love their funny signs, colorful walls, quirky Hawaiian shirts 🌺 and unique way of doing things, but more importantly is their people, if you approach any of them, they have this cool vibe and real knowledge about their location. I think as cleaning business owners, can create great company culture within our companies, we might not have all the cool things that a brand like Trader Joe’s does but we have the PEOPLE, the most important asset in our businesses.

4. Use of Applicant Tracking Systems for Hiring

As technology keeps evolving with mobile and browser technologies it’s very important that your office implements an applicant tracking system for your cleaning business. Business owners don’t have time to sort manually anymore looking for the right candidate or if they meet requirements or can work legally in the U.S.

At Pipehire we have implemented a hiring funnel and scoring system for cleaning employees which takes the guesswork out of the job. Within our funnel you can see their Recruitment Score, this help you quickly determine the person for the position and to move forward with an interview, vs looking at hundred’s of resumes and trying to make a decision who moves into the next stage.

5. Full Online Identity lookup to make better hiring decisions

If you were to look into your applicants social media accounts, you wouldn’t hire many of them right?. In 2021 employee social media monitoring will take more importance to understand our workforce and make better decisions for our cleaning business.

Also continuous MVR monitoring of current employees and new candidates will become more important as technology and motor vehicle department make the data more accessible. This monitoring will reveal if they have been convicted of driving under the influence, traffic violations, or even unpaid parking tickets while working with you and entering your client’s homes.

⚠️ We tend to forget to monitor our current workforce where there’s a higher risk of failure than a new candidate that has not even started.

– Juan Chaparro

6. Remote office workers vs in-house.

As more industries and jobs transition into remote work, cleaning businesses are no exception. More cleaning business owners have opted out for working from home without any issues during 2020.

I’ve been doing it for 10 yrs with 6 people spread across several continents and I love it! Most office location issues are solved with a coworking space a virtual mail address and a regular 5×10 storage for cleaning supplies and distribution. I have even coached couple of owners into hiring their own virtual assistants and they are finding success in their journey using the lean maid business model. Tracking remote workers time isn’t rocket science, many cleaning businesses use Hubstaff to see what their teams are working on and track their time.

I believe most cleaning businesses can transition to full remote office if they are ok with not micromanaging their staff. 😀

7. Onboarding Process and Candidate Experience

Customer experience is key for our business, but don’t forget Candidate experience. Why? Because they are like clients, looking to buy into a job promise and put their trust and effort to get a paycheck and be able to provide for their family and reach their dreams. I see this process very fragmented and poorly designed for most of the industry. I’m constantly looking at cleaning businesses websites and find out their careers / jobs page is the last thing on their mind, it’s outdated and sometimes ask people to fax or email resumes.

I’ve learned that my business brand and experience will attract or deter the BEST candidates. I’m not looking for any candidate, I’m looking for the BEST because they want to work for the best cleaning company they can find locally. I have found this to be so true and so overlooked. Paying attention to this brings me better cleaning tech leads thus making the hiring process easier and getting better results overall. Now add to the best candidates a scoring system and funnel and you have well oiled machine to hire and recruit A players.

Don’t underestimate your careers page, your job form and how they get handled afterwards. This interactions will bring better and more stable cleaning techs as you keep growing your business.

Make 2021 your best year ever, thrive don’t survive. 💪

Categories
Hiring

👀 How to identify A, B, C players during the interview process?

Finding the A-Players for you cleaning business doesn’t have to be hard. Here’s some traits we look for:

  • They’re looking for the best job opportunity
  • They call and apply within the same day, call them back asap
  • They fill all the questions to application
  • Prior jobs experience is fully completed
  • You can call those past managers
  • They show up on time to the interviews on time
  • They have a strong word and are committed
  • Their NO is NO and their YES is a YES
  • They show integrity
  • And they ask questions about the company and what’s in it for them

Simple right? Yes now go and get them!

🤔 Questions on managing cleaning employees?

Email us at support@pipehirehrm.com or visit us at Pipehire to learn how to manage better all you cleaning employees.