Sally’s Maid Service, LLC is excited to announce the job opening for a Scheduling and Sales Administrator. The ideal candidate will be the main contact point for Scheduling, booking clients, and assisting with Sales. The Scheduler and Sales Administrator. will organize the workflow of cleaning appointments for new and repeat customers by collecting customer information, cleaning time preferences, and managing assignments. The Scheduling and Sales Administrator will develop, coordinate, oversee, and communicate the cleaning technicians’ work schedules to fit the needs of our customers. The Scheduling and Sales Administrator will offer our customers the highest level of customer service by ensuring their scheduling requests, changes, and preferences are documented and cheerfully accommodated. The Scheduling and Sales Administrator will excitingly seek and follow up on potential leads and will strive to meet sales quotas to increase the client pool of Sally’s Maid Service, LLC.
FLSA Classification: Full-Time / At-Will / Exempt Reports to: Owner/ CEO
Annual Salary: 35,650 - $36,000 Benefits: PTO/ Health Insurance/401 k
Plus Sales Commission: Based on a point system per repeat client and frequency.
Required Education and Experience:
High School Diploma or GED
Bilingual (English/Spanish) ability (preferred)
Valid Texas Drivers’ License and Personal Auto Insurance Policy
Skills, Knowledge, Requirements, and Expectations:
High level of integrity and commitment to enhancing the mission, vision, and culture of Sally’s Maid Service, LLC
Highly efficient organizational, project management, and planning skills, as reflected in the ability to prioritize multiple simultaneous tasks, meet deadlines, and produce timely, accurate, and quality results.
Offers the highest level of customer service to all current and potential customers, including all stakeholders of Sally’s Maid Service, LLC
Exhibits a person-centered, holistic care approach to clients, staff, and community
Creative, collaborative, and innovative mindset
Ability to serve as part of an interdisciplinary team and with shared job responsibilities
Excellent written & verbal communication skills
Excellent computer skills
Proficient in Word, Excel, and Microsoft Suite applications
Proficient with scheduling software
Major Duties and Responsibilities: Serves as the lead scheduler for the company and has the autonomy to use their creativity, organizational skills, and independent decision-making ability to accommodate the scheduling needs of each client.
Thoughtfully creates weekly technician schedules and stays abreast of open slots to allow for last-minute new bookings and rescheduled bookings.
Responsible for optimizing the work schedule of all full-time cleaning technicians.
Responsible for scheduling part-time staff according to their work availability and filling in gaps where needed.
Communicates work schedules to all cleaning technicians in a timely manner.
Holds cleaning technicians accountable for following company policies and procedures, including but not limited to requesting time off, calling in absences, or calling in late.
Reschedules client bookings as needed for various circumstances such as, but not limited to, technician absences, holidays, and other staff changes.
Effectively and timely keeps clients informed of last-minute changes in scheduling.
Ensures information in the computer tracking system is updated in a timely manner regarding client preferences, fee changes, reschedulings, etc…
Responsible for notifying clients in a timely manner when technician(s) will be running late.
Keeps owner and administrative assistant informed of opening 24 to 72 hours in advance.
Ensure all scheduled appointments are confirmed.
Follow up with customers by email and by phone.
Serves as a key sales team member and strives to meet a monthly sales quota goal.
Follow up and try to book pending / potential customers who were “undecided” on quoted service estimates.
Ensure estimator paperwork is in the office for scheduling.
Followup on all pending paperwork (estimates, NEDs Etc.)
Record stats in the “BEAT YESTERDAY” book
Ensures work orders are printed, keys are pulled, and document all key assignments.
Develops, coordinates, and oversees the cleaning technicians’ work schedules in a timely manner.
Perform all other duties as assigned.
Work authorization/security clearance required:
Must be eligible to work in the United States
Other Duties as Assigned:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice, and the Scheduler and Sales Administrator may be asked to perform other duties as assigned.
Employment Benefits and Perks
Offering private health ins, 401 k, and on and off-the-job disability
Qualifying employment for Public Service Loan Forgiveness & Income-Based Repayment programs.
Increased compensation based on relevant experience. Part-time salary pro-rated based on average hrs/wk, with increased compensation based on relevant experience.
Potential yearly performance-based bonuses and advancement within the organization.
Affirmative Action/EEO Statement
Sally’s Maid Service, LLC does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing staff, selecting volunteers and vendors, and providing services. Sally’s Maid Service, LLC does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender exdoes provide and shall provide an inclusive and welcoming environment for all members of its staff and its clients, volunteers, subcontractors, and vendors. Sally’s Maid Service, LLC does not and shall not discriminate on the basis of race, color, religion (creed), gender, or gender ex is an equal opportunity employer. Sally’s Maid Service, LLC does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender ex does not and shall not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity, or gender expression.